Frequently Asked Questions

GENERAL:

How long will it take for my order to arrive?
This depends on where you are located & the shipping options that are available. For Gibraltar, after the pre-order date please allow 1-2 weeks for your package to arrive, for International add 1-2 weeks from the pre order date (found on the top of our website) to the estimated shipping time. Please proceed to the checkout page and you will be able to see the exact shipping times for your country.

Size Guide:
Every product page has a unique size chart link which is custom for every product.

Restocks/pre-order:
Most of our items are usually in stock but if they are out of stock feel free to subscribe to our email list on the bottom of our website for continuous updates. If you purchase an item selected for pre-order please be prepared to wait 2-3 weeks before the item is dispatched to your location.


ORDERS & DELIVERY:

What is my order status:
You will receive an email confirmation and tracking number once your order has been shipped. If you require further assistance contact support@phnxwear.com

I want to change/cancel my order:
After placing your order, we may still be able to make changes to only the following:

  • Changing the delivery/billing address
  • Changing the item or size

Please contact us at support@phnxwear.com or use our live chat feature.

I received the wrong order:
In the unlikely case that you have received the wrong item, contact us with the following information immediately:

  • Order number
  • Name of item you ordered & name of item you received
  • A photograph of the item you received

How do I track my order?
After we have dispatched your order, you will receive an email confirmation including your tracking link (if applicable)

Shipping costs:
To see our shipping rates, please proceed to the checkout page. There you will be able to see our shipping rates for your country.

Custom fees:
All our items are shipped out from Gibraltar, you may be subject to additional import fees upon delivery. Please check with your countries customs to find out more.

 

RETURNS & REFUNDS

Please visit our returns & refunds page which can be found by clicking the return & refunds button at the bottom of our website.

 

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